(FAQ) STATE BANK FOREIGN TRAVEL CARD
Q 1. Can the Card be used immediately after it is purchased?
Answer- Yes, your State Bank Foreign Travel Card can be used immediately after purchase except in India, Nepal and Bhutan.
Q2. Can I use the Add-on cards simultaneously?
Answer- Yes, Add-on cards can be used simultaneously along with the original card.
Q3. Are there any expenses for which this Card may not be used?
Answer- All transactions related to gambling or any unlawful activity are prohibited onto the card.
Note: Please note that for any temporary charges like deposits at hotels, on hiring of cars, the Bank will debit the card for any such amount. If any reversal of amount is required; it will be reversed and credited to the Card Account within a maximum period of 60 days.
Q4.Can the value on the Card be topped up from any authorised Branch?
Answer- Yes. The FTC can be topped up from any branch authorised to issue FTC.
Q5. What if I forget my ATM PIN while travelling?
Answer- You can call the Toll free Helpline 1800-112-211 (Toll free if in India) or +91- 22-27566598/+91-22-27580506 (Paid if outside India)/ State Bank Branch from where you have purchased your Card for assistance. State Bank will block the Card and a new card will be dispatched to you immediately. In case you have subscribed to Add-on Card(s) you can start using the Add-on card(s).
Q6. How will I know which ATMs accept the State Bank Vishwa Yatra Foreign Travel Card?
Answer- All ATMs displaying the VISA / VISA Flag / Plus / Electron will accept State Bank Foreign Travel Card.
Q7. How many VISA ATMs and VISA Points of Sale (POS) terminals are there, worldwide?
Answer- The worldwide list of VISA ATMs is available on line at- http://visa.via.infonow.net/locator/eur/jsp/SearchPage.jsp
Q8. Are there any withdrawal limits?
Answer- Withdrawals are subject to the daily transaction limits set by the ATM acquirer banks.
Q9. Do the ATM receipts show the amount withdrawn and the balance available?
Answer- Depending on the capability of the ATMs, the amount withdrawn and/or balance available may be shown.
Q10. In countries where ATM instructions are in an unfamiliar language, whom can I approach for assistance?
Answer- English is available at most VISA ATMs.
Q11. Is there a fee for obtaining refunds on the balance on the State Bank Vishwa Yatra Foreign Travel Card?
Answer- No fee will be charged if the balance amount is claimed within three Months of the expiry of the card. If claim is made after three months of expiry of the card, the amount will be refunded after deducting US$-5/GBP-5/Euro-5/CAD$-5/AUS$-5/Yen-500 as Bank charges.
Q.12. Can the ATM PIN be changed?
Answer- Yes. The ATM PIN can be changed by logging on to the https://www.prepaid.onlinesbi.com website and using your 16 digit card number and 6 digit password.
Q.13. Can I use the Card for on-line transactions?
Answer- yes, you can use this Card for on-line transactions (e-Commerce).