SBICB Hyderabad - Strategic Training Unit
List of Faculty State Bank Institute of Consumer Banking


State Bank Institute of Consumer Banking
About Us
Training in State Bank of India traces its origins to 1961 at State Bank Staff College in Hyderabad. For more than half a century, this Apex Training Institute has been the starting point for a stellar career for numerous batches of officers. This Institute has evolved with the changing trends in the industry and the training needs of generations of State Bankers, who have raised the bar for SBI and the banking industry.
State Bank Institute of Consumer Banking (SBICB) was formed in 2018, by repositioning the erstwhile State Bank Staff College, as a niche institute for Consumer Banking, dealing with retail clients and focusing on marketing aspects.
The Banking and Finance industry is changing rapidly, bringing in its wake, new challenges in a customer-centric domain, altering the traditional approaches to bank marketing and client relationships. It is no longer the products that define customer stickiness, as the process of banking itself has seen an upheaval, resulting in a paradigm shift in customer interactions.
The significant changes in the ‘customer era’ of the banking industry have impacted the traditional classroom training, transforming it into an immersive and learning experience, leveraged on the platform of new methodologies enabled by technological innovation.
SBICB has been a pioneer in adapting itself to current market trends and management thought, by refining training content and delivery towards a more meaningful learning experience, especially in the domain of consumer banking, in addition to customizing programs to suit the needs of participating institutions in diverse areas of banking.
The cherished belief of the Institute which is ISO: 9001:2015 compliant, continues to be ‘learn-teach-learn’, where the faculty learn as much as the participants during a program interaction. SBICB boasts of a team of qualified, accomplished and experienced Faculty, fully competent to lead participants into the ‘Consumer Era’ of banking.

Ms. Lakshmi R. Srinivas, ( General Manager & Director, SBICB )
Ms. Lakshmi Ramakrishna Srinivas has rich experience of more than three decades in State Bank of India, having worked in various capacities in Retail & Corporate Banking. Her assignments include Relationship Manager in Corporate Accounts Group branch, DGM & Branch Head in Commercial Clients Group, Senior Faculty at SBICB, and Vice President (Credit) at Bank’s New York branch. Her areas of expertise are Retail lending and Corporate credit.
Ms. Srinivas is an Honours graduate and a Postgraduate in English. She has keen interest in music and reading, and has published human-interest articles and poetry in reputed newspapers and magazines, apart from articles in banking journals.
She can be reached at director.sbicb@sbi.co.in
Management Team - The Director, SBICB is supported by a Management Team comprising of DGMs :
R Lalitha, a science graduate, joined SBI in 1988. Her work experience spans all segments of banking including Consumer Banking, NRI Services, FOREX (Trade), Corporate Credit, Stressed Assets, Digital & Anytime Channels and Customer Service. Her assignments include an overseas assignment at Antwerp (Belgium), IB/ Trade Finance and Credit Analyst at a Commercial Clients Group branch. Her areas of interest and expertise are MSME Credit and IB, and she leads a team of nine competent Faculty members.
Sh. Rao joined SBI in 1987. He has rich experience in various assignments in SBI covering SME-intensive branches, Retail Assets & Credit Processing Centre, Real Estate & Housing Business Unit and Human Resources. He leads the Research and Administration teams at SBICB. He is an avid reader of books and a music lover.
Hari S Iyer, M Com & CAIIB, joined SBI in 1985. He has worked in various capacities in branches and has had stints in HR both at Regional and at Corporate level. He was actively involved in marketing of Bank’s various Digital Initiatives. His overseas assignment was in SBI’s Dubai office. Hari has published articles in reputed banking journals, and takes keen interest in sports, reading and music.
Faculty at SBICB
K Dilip Kumar is a Post-Graduate in Commerce from the University of Madras. He joined the Bank in 1987. He has served in various assignments in the Bank covering all domains like Personal Banking, SME, MCG, CAG, International Banking, and Foreign Department, including a stint at SBI’s Chicago branch. His areas of expertise are Audit and MSME credit.
Sh. Prasad joined the Bank in 1989. He has rich experience in Retail credit and Operations. His interest and expertise are in the areas of Retail Credit, particularly Home Loans, and Branch Management.
Sh. Sastry is a Science graduate and started his career with SBI in 1986.He has completed CAIIB and IIBF Certification courses in KYC & AML and CTF. He has vast experience in almost all business segments in the Bank, like AGR, PER, MSME, C&I, FOREX, etc. His expertise is in the areas of MSME credit and Forex.
An alumnus from Sainik School, Bhubaneswar, Rabindra Mohanty joined the Bank in 1990. His qualifications include Engineering Diploma in ETC, a PG Diploma in Computer Applications, an Arts graduation, PG Diploma in Financial Advising, Certifications in KYC & AML, SME, Trade Finance from IIBF and a CAIIB. He has rich experience in banking operations & premium banking services. His areas of expertise are Retail Credit and Marketing .
Surya Prakasam, a Science graduate, joined the banking industry in 1988. He has a long experience of working in Branch operations, Retail & Corporate credit and specialization in SME business. He is an Associate Member of Indian Institute of Banking and Finance. His areas of expertise are MSME credit and Audit.
Sh. Agrawal is a Graduate in Science, PG in Economics, MBA in Finance and a CAIIB. He has a rich operational experience of 20 years in Branch operations, Retail credit along with IT stint in Bank’s Global IT Centre, Corporate Centre. His interest and expertise are Retail Credit and IT.
After serving in two Public sector and two Cooperative sector banks, Sh. Kamath joined SBI in 1985. His interest and expertise are in the areas of MSME Credit, Retail Banking and Audit. He has published four books in Marathi, two of which were honored with the prestigious "Ashirwad Puraskaar" and "Ankur Sahitya Sangh Puraskaar” respectively.
Sh. Mukhopadhyay, an Honours graduate in Commerce, a National Scholar and a CAIIB joined the Bank in 1993. His areas of experience include Branch operations, Retail credit, Agri, SME, and Forex.
Sh. Srinivas is a Commerce Graduate and holds a Diploma in Insurance and Risk Management. He joined the Bank in 1982. He has vast experience in handling PER, AGRI and SME advances and Internal Audit. He is an expert in Internal Audit.
Amarendra Kumar is a Graduate in Dairy Technology and joined SBI in 2000. He has gained rich experience in Branch operations, Retail, Agriculture and IT during his various assignments including his overseas assignment at Antwerp.
N.V.S. Rao is a Postgraduate in Commerce, MBA (Finance) and a CAIIB. He has wide ranging experience in business segments like MSME, C&I, Forex Treasury and Retail Banking. He is also an IRDA Certified Specified Person for soliciting Life Insurance business. He teaches sessions in MSME credit and IB/ FEMA at SBICB.
Pankaj K Jalan is an Economics Postgraduate from JNU and joined the Bank in the year 2000. He has rich experience in SME Credit, Retail Credit, NPA and Branch assignments. His areas of interest and expertise are Retail Credit and IT.
Subrahmanyam holds a Diploma in Mechanical Engineering and MBA (Finance) and a CAIIB. He joined the Bank in 1984. His past assignments include Operations, Retail Assets and SME business. His area of expertise is Retail Credit.
Parimal Kumar Jha joined SBI in 1998. He is an Economics (Honors) Graduate and a Postgraduate in Labour and Social Welfare, and CAIIB. He has exposure of working in major centers like Delhi & Bengaluru. He is an expert in Retail Credit.
Sh. Chakradhar joined the Bank in 1993. His qualifications include M.Sc. (Mathematics), M.A (Business Economics), M.Sc. (Psychology) and CAIIB. He has diverse experience of working in operations & retail lending, and has worked in the training system. He has been invited several times as a speaker on AIR, Vijayawada, on various aspects of banking and retail lending. He takes sessions in Retail & MSME Credit and BS.
Ch. N V R Ravi Kumar, a science graduate, joined the Bank in 1997. He is a CAIIB and has obtained several other IIBF certifications. His area of experience includes operations, SME, P-segment, Corporate finance, International banking and Trade Finance. His field of expertise is Forex and Trade Finance, apart from Retail banking.
Saurabh Jaiswal is a Commerce graduate and MBA (Marketing). He has 18 years of experience in Operations, Compliance, Risk management which includes an overseas stint as Asst. Vice President (Back Office) at the SBI’s Frankfurt branch. Saurabh handles sessions in Marketing, Retail credit and BS.
Rahul Saxena joined the SBI in 2000. He has wide ranging experience in the field of Retail Operations, Credit, Forex, with a stint at Woodland Hills Branch of SBI (California). Rahul’s expertise lies in the domain of Retail credit, with special focus on Educational Loans.
Mukti Prakash Behera has completed his Executive PGPM from Xavier Institute of Management, Bhubaneswar and has to his credit an MBA degree from Pondicherry University. He is UGC – NET qualified and has completed his MPhil in Management from Ravenshaw University. He has to his credit 9 years of industry experience in the domain of Training & Service Delivery and has worked for companies of repute such as IBM, Reliance Telecom, FirstSource and STel Pvt Ltd.
Continuing his academic career, for the last 6 years, he has worked as Assistant Professor (Marketing Domain) in Srusti Academy of Management, CV Raman Group of Institutions and ICFAI Business School, delivering interactive sessions on Advanced Marketing Management, Consumer Behavior and Services Marketing to management graduates. His academic credentials also include publication of research articles, case studies and book chapters in prominent Journals. His forte is designing and delivering impactful marketing related course programs for bank officials.
Dr Bindu K. Nambiar, MBA and PhD in Management Studies, joined SBICB, after a long stint as Associate Professor in Marketing & Retailing at SCMS Cochin School of Business, Kerala.
She has published research in several national and international journals and presented papers in conferences of international repute. Her areas of interest in research include CRM in services sector, applying Neuromarketing into branding of locally manufactured/homegrown products and sustainability in business through societal marketing. She is also a member of the Editorial & Reviewer Board of Business Perspectives and Research.
Her industry experience in marketing domain gives her expertise in inquiry based pedagogical methodologies, and an ability to generate insights in students and executives.
G. Venkateswara Rao's qualifications are B.Sc, B.Ed, PGEMP, CAIIB, Advance Diploma in Wealth Management, and he joined the Bank in 1995. He has worked in different capacities in SME, Retail and MCG areas, as well as Faculty. His specializations include Marketing and Strategy, and he likes reading.
Research Officers
Mr. Arif, a Gold Medalist in Chemistry, both in his graduation and post-graduation, is a Diploma holder in Treasury, Investment and Risk Management. In a career spanning two decades in the Bank, he has served in various capacities in the Retail Operations, Asset Liability Management and Shares & Bonds Arif has published several articles in various reputed banking journals. He is an avid traveler who has toured more than 56 countries.
Sangeeta Saha, who holds a Master’s degree in Economics, joined SBI in 2009.She has good exposure in Branch Operations, Retail and SME credit. She is a Certified Insurance Facilitator and is certified from the Association of Mutual Funds in India
Kavita Arya joined SBI in 2009 and has expertise in the areas of International Banking and Retail Credit. She holds a Master’s in Management and additional certifications in IPR Management. Kavita has published articles in reputed journals
Sh. Singh, a Masters Graduate in Management, joined SBI in 2011. He has operational experience in MSME business, Retail Credit and Branch operations.
Ms. Raiba Spurgeon, a Gold Medalist in Master’s in Business Economics, joined SBI in 2011. She has experience and expertise in Retail credit. Raiba has published articles in reputed banking journals.
Assistant General Manager (Economist)
Bibekananda Panda has over 13 years of experience in Economic and Banking Research and joined SBI in 2013 as a Manager (Economist), after stints in several International Research Consultancies and Banks. His academic accomplishments include PhD in Economics (IIT Bombay) and MPhil in International Trade. Dr Panda is a Gold medallist in Economics in Graduation, holds an MBA degree with specialization in Finance, and is UGC-NET-qualified. He undertakes operational research at the behest of the Bank’s Business Units (BUs), and thematic research related to Banking & Economy. Dr Panda has contributed more than thirty articles and research papers to leading journals of national and international repute. He has successfully carried out many prestigious research consultancy projects in Macroeconomics and Banking.
Profile : https://scholar.google.com/citations?user=Gx5ErJUAAAAJ&hl=en&oi=ao
Programmes Offered
Webinar Courses Offered Through MS Teams
Who should attend : |
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Employees of all organisations |
Programme Overview : |
COVID-19 initially put a pause on activities and slowly forced activity to come to a standstill. There is a plethora of information circulating on Social Media. There is increasing uncertainty amongst people and employees on what to believe and what not to believe.
- Designed with a view to educate participants on various aspects, DOs & DON’Ts and precautions to be followed - Provides inputs on how to deal with the Mental Stress arising out of prolonged anxiety in an uncertain situation and be Emotionally stable |
Programme Objectives : |
- To acquaint participants with information on COVID-19 - To give inputs on Mental preparedness to live and work in this pandemic situation - To help participants work on Emotional Stability to ensure against attrition / drop in productivity - To help improve preparedness of employees in calamitous situations |
Learning Methodology : |
- One day programme, 3 hours - Interactive Webinar – PPT led instruction, Activity, Video, Quiz |
Online Webseries Offered Through MS Teams
“There is only one Boss – The Customer”
Who should attend : |
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- Relationship Managers - Officers handling retail business |
Programme Overview : |
- More than half the loan portfolio of all banking institutions is geared towards the retail customer - The programme intends to guide participants through an individual’s life journey and his banking needs - Participants are introduced to core marketing concepts, customer onboarding, due diligence and managing customer relationships |
Programme Objectives : |
- To provide practical insights into branch banking products - To acquaint/ reacquaint participants with marketing concepts - To provide and understanding of the difference between product marketing and service marketing - To enable an insight into how to leverage on marketing capabilities for enhancing business potential |
Learning Methodology : |
- 4-day programme - 8 Interactive webinars of 60 minutes each - PPT led instruction, Caselets, Activity, Video, Quiz, Assignments |
Online Webseries Offered Through MS Teams
“Marketing is about building relationships”
Who should attend : |
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- Relationship Managers - Officers handling Corporate / SME clients |
Programme Overview : |
- Starts with providing an understanding of the unique perspective of Corporate Clients and value proposition thereof for creating a value-based relationship - Delves into the environmental factors, i.e., the macro and micro variables that affect the client’s business and how analysing the Need, Want and Demand of corporate clients is crucial in terms of value proposition vis-à-vis banking products - Discusses how to achieve a Client Centric Culture to leverage corporate banking products for a mutually valued outcome - Deliberates on techniques to achieve sustainable client relationship marketing and re-orienting relevant skills of Selling, Negotiation and Persuasion for successful client management |
Programme Objectives : |
- To provide inputs for Acquisition of new customers - To enable relationship managers to realise value in relevant marketing concepts and practices - To provide skills on how services and solutions can be delivered in alignment with the client’s objectives and key strategies |
Learning Methodology : |
- 4-day programme - 8 Interactive webinars of 60 minutes each - PPT led instruction, Caselets, Activity, Video, Quiz, Assignments |
Online Webseries Offered Through MS Teams
“Understanding the Gold Mine”
Who should attend : |
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- Field Officers, Branch Managers, Retail Credit Officers |
Programme Overview : |
- The programme aims at providing an understanding of the borrowing needs of retail clients. - Goes beyond the traditional retail asset products like housing, education and personal loans by also enabling participants to learn how to help customers choose the most appropriate financial solution - Will guide participants to understand not only the Customer Life Cycle but also to develop sensitivity towards anticipating the family needs of a customer - Will provide insights on how to generate leads and convert them into business - The regulatory environment and safeguards for complying with institutional policies are discussed in-depth using a series of inter-connected caselets and situational analyses |
Programme Objectives : |
- Specific focus on borrowing requirements of individuals - How to leverage on marketing capabilities for enhancing business potential - Strategic planning and skill development |
Learning Methodology : |
- 4-day programme - 8 Interactive webinar sessions of 60 minutes each - PPT led instruction, Caselets, Videos, Quiz and Assignments |
Online Webseries Offered Through MS Teams
“Give your Customers more than they expect”
Who should attend : |
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- Officers interacting with Customers |
Programme Overview : |
- There is a paradigm shift in doing business from focusing on customer satisfaction, delight and ecstasy, to simply designing the entire company around the customer. - Competition is shifting from the institution’s perspective to the customer’s perspective, thereby making a meaningful contribution to meet customer needs and requirements. - The Customer Life Journey needs to be the focus of institutional goals for the institution to become truly customer-centric business. - With discussions on physical ambience to emotional connect, the programme moves from customer service through experience to co-creating customer lifetime value. - The programme commences with the challenges & opportunities in retail banking and how understanding the customer Life Cycle helps in enriching the customer journey. - The programme also provides perspectives on how to actualise Customer-Centricity in an organisation, by deliberating upon the need of a customer-centric approach vis-à-vis Customer-Centric Banking model. |
Programme Objectives : |
- Understanding customer journey to evolve strategy, keeping the customer centre-stage - Importance of exceptional customer service – applying techniques for better customer engagement |
Learning Methodology : |
- 3-day programme - 6 Interactive webinars of 60 minutes each - PPT led instruction, Caselets, Activity, Video, Quiz, Assignments |
Online Webseries Offered Through MS Teams
“Understanding the Corporate Customer Journey”
Who should attend : |
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- Relationship Managers / Marketing Managers dealing with Corporate Clients - Officers handling Corporate Accounts |
Programme Overview : |
Evolution of companies to meet changing business demands has brought about a paradigm shift in the way companies are managing their finance planning and operations. This has led to a drastic change in the corporate customer’s expectations from the bank : - The programme endeavours to develop a customer-centric way of doing business that provides a positive client experience to drive repeat business, enhance client loyalty and improve business growth. - The programme commences with a discussion on re-aligning core capabilities of corporate banking with corporate client needs and demands - Focus is on the necessity for adapting to a client-centric culture and the communication process for value proposition & delivery - Deliberations on the need for customer centricity in corporate banking by enabling client-centric banking culture |
Programme Objectives : |
- Understanding customer journey to evolve strategy, keeping the customer centre-stage - Understanding customer expectations - Developing a customer-centric mindset - Providing positive client experience, facilitating retention, Acquisition and Growth of Corporate customer |
Learning Methodology : |
- 3-day programme - 6 Interactive webinars of 60 minutes each - PPT led instruction, Caselets, Activity, Video, Quiz, Assignments |
Online Webseries Offered Through MS Teams
“Abundant Precaution”
Who should attend : |
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- Field Officers, Branch Managers, Retail Credit Officers. - Middle Management officials of Banks and NBFCs involved in Retail lending |
Programme Overview : |
Dealing with stressed assets is an area of concern for Financial Institutions. Documentation and creation of Security is vital in case legal recourse is to be resorted to. - The programme evaluates the steps involved in creation of security and the precautions to be ensured - Modalities involved in creation of security will be discussed threadbare to enable participants to apply in their workplace |
Programme Objectives : |
- To equip banking executives about modes of creating charge on various securities that banks / financial institutions undertake while sanctioning Retail Loans - To equip the participants with the precautions to be taken while creating securities to avoid risk |
Learning Methodology : |
- 2-day programme - 4 Interactive webinar sessions of 60 minutes each - PPT led instruction, Caselets, Videos, Quiz and Assignments |
Online Webseries Offered Through MS Teams
“Connecting the Dots and Dashes”
Who should attend : |
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- Officials dealing in Retail / SME loans. |
Programme Overview : |
- Retail and SME lending is a critical area of business for Financial Institutions and the country due to its ability to spur consumption and create employment opportunities - Diligence in scrutiny and monitoring of the account, post lending, acquires increased importance due to multitude of lenders and the large number of small borrowers The programme delves into the challenges involved in finance to Retail and SME and also the risk mitigation efforts. Programme facilitates putting into action the maxim ‘Prevention is better than cure’ |
Programme Objectives : |
- To help participants to hone their skills in pre / post sanction process - To enable participants to comprehend various concepts under retail loans - To reiterate the importance of effective follow-up, supervision and monitoring of advances |
Learning Methodology : |
- 4-day programme - 8 Interactive webinar sessions of 60 minutes each - PPT led instruction, Caselets, Videos, Quiz and Assignments |
Calendar
Month | Program Code | Title | Duration | From | To |
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Nomination form
Please send enclosed nomination form by email to srfaculty1.sbicb@sbi.co.in or srfaculty2.sbicb@sbi.co.in by program enrolment due date.
Modes of Payment
- Through SBI Collect using the link :
https://www.onlinesbi.com/sbicollect - Through NEFT / RTGS :
Beneficiary : State Bank Institute of Consumer Banking
Account No. : 10421834853
Bank / Branch : State Bank of India, PBB Hyderabad Public School Branch, Hyderabad
IFSC Code: SBIN0002728 - Through SBI YONO :
Account no. : 10421834853
Bank / Branch : State Bank of India, PBB Hyderabad Public School Branch, Hyderabad
Tax Details :
- PAN No. : AAACS8577K
- GSTIN : 36AAACS8577K1ZQ
Discount :
- 10% for nominations of 5 or more per institution
Contact Us
DGM & Senior Faculty
Mob : 9676150709
Email : srfaculty1.sbicb@sbi.co.in
DGM & Senior Faculty
Mob : 9930197717
Email : srfaculty2.sbicb@sbi.co.in
Location Map
6-3-1188, Begumpet Road, Hyderabad - 500 016. India.
Nearest landmark: ITC Kakatiya Hotel / Greenlands Guest House / Chief Minister's Camp Office
Contact Numbers :
Ph : +91 - 40 - 23423776 / 23406725
Contact by E-Mail : agmadmin.sbicb@sbi.co.in
Infrastructure Facilities
Executive Block

Regular Block

Other Amenities

Participants' Voice
- "The campus environment is so welcoming, and the courses are well-designed and a real eye opener for an executive to handle the situations faced back home, in a structured manner."
- Senior Officer, PSB - "The quality, clarity and command over subject of each faculty is excellent. Many HR tools used to asses an individual is useful. Being a big brother of the Indian banking industry, it shows SBI is on top of the rest."
- Senior Officer, PSB - "The learning experience has been very good, and the back-home utility is achieved to a large extent."
- Senior Government Official - "Subject coverage is very relevant, and faculties are having very good subject knowledge. Sessions are very interactive. It is a very good learning experience for all of us."
- Senior Officer, PSB - "The program was very informative. It helped a lot in gaining a wide insight of the activities carried out by a commercial bank and would broaden our understanding of the same."
- Senior Officer, Apex Financial Institution - "It was an overwhelming experience. Learnt a lot over the past few weeks. This will let me take an informed decision of choosing banking."
- Senior Management Student

Interest Rates
2.70% p.a.
Upto 1 lakh(w.e.f. 31.05.2020)
2.70% p.a.
Above 1 lakh (w.e.f. 31.05.2020)
2.70% p.a.
Upto 1 lakh (w.e.f. 31.05.2020)
2.70% p.a.
Above 1 lakh (w.e.f. 31.05.2020)
5.30%
3 years to less than 5 year
5.40%
5 years to less than 10 years
STU-Other-Product-Slider

Criteria
- Features
- Eligibility
- Terms and Conditions

Interest Rates
2.70% p.a.
Upto 1 lakh(w.e.f. 31.05.2020)
2.70% p.a.
Above 1 lakh (w.e.f. 31.05.2020)
2.70% p.a.
Upto 1 lakh (w.e.f. 31.05.2020)
2.70% p.a.
Above 1 lakh (w.e.f. 31.05.2020)
5.30%
3 years to less than 5 year
5.40%
5 years to less than 10 years