RESILIENCE. PEOPLE. TECHNOLOGY
PILLARS OF FUTURE GROWTH
State Bank of India is India’s largest bank, serving consumers and businesses of all walks of life. In the wake of an extraordinary year, we placed foremost priority on the safety of our employees and customers, while enhancing the quality of our loan book. We struck a working balance between strengthening business resilience and acting as a compassionate banker to every Indian. At the same time continued to innovate to be able to serve our stakeholders in a world adapting to a new normal.
Resilience.
Over the years, we have been steadfast in our journey of enhancing business resilience. The central theme of this endeavour has been our continuous efforts in strengthening our financials and enhancing our Return On Investments. Even as challenging a year that FY2021 was, we have been able to enhance your Bank’s performance, profitability, asset quality and the pace of capital generation. We have successfully navigated the last year and have come out stronger and better prepared for tomorrow.
Technology.
At SBI, we use technology extensively in every aspect of our value proposition: from business, designing products, streamlining processes, and improving delivery to credit monitoring. In response to the evolving business environment, we are continuously on course to always be technologically relevant and be a smart partner to bank with. During FY2021, our YONO platform proved to be the perfect medium to serve our customers in the digital space in which the boundaries of physical presence were pushed to phygital presence. Completely committed to digital transformation, SBI continues to invest in cutting edge technology in order to maintain its pole position as the most digital-enabled bank in India.
People.
As the business environment becomes complex, we understand the need of having a robust human capital that is well-trained to face a dynamic world. During FY2021, we implemented various measures to motivate, reskill and upgrade our employees, so that they can cater to our customers’ growing needs, and thereby contribute to SBI’s success. As we embark upon achieving new milestones in our growth story, we depend on the unflinching dedication and commitment of our employees.
As we recover from this global pandemic, SBI intends to be a key player in India’s healing and revival. We remain committed in our journey towards strengthening our financial position, while building our future growth through the key pillars of Resilience, People and Technology.