Whatsapp Banking - Personal Banking

Frequently Asked Questions (FAQ)

Question 1: I am not able to register for Whatsapp Banking. What should I do?

• Please check the SMS format and destination mobile number
• Please ensure that your mobile number from which the SMS is sent, is updated with your Bank account number. If not, visit your Branch and update your mobile number.

Question 2: Who can register for SBI WhatsApp Banking?

Savings account, Current account, NRI accounts and proprietors of CC-OD accounts are currently enabled for SBI WhatsApp Banking.

Question 3: What are the steps for registering for Whatsapp Banking?

Visit SBI website, https://bank.sbi where the steps for registering on Watsapp Banking have been detailed.

Simply scan the QR using your mobile and avail the services offered by us. You will be prompted to send “Hi” from your WhatsApp Number to +919022690226 and follow the instructions given by the Chat-Bot

Or

Send an SMS in the following format “WAREG ACCOUNTNUMBER” to +917208933148 from your registered mobile number with us. For example, if your Account number is 123456789, then user will send SMS as WAREG 123456789 to +917208933148.

Now follow the below steps:

• If registration is successful then you will get a confirmation message on your Whatsapp linked to your registered mobile number
• Send a “Hi” from your WhatsApp Number to +919022690226 and follow the instructions given by the Chat-Bot

Question 4: What all services are now available on SBI WhatsApp Banking platform?

The following services are presently available:

• Account Balance
• Mini statemen
• Pension slip service
• Information on Loan products (Home loan, Car loan, Gold loan, Personal loan, Educational loan) – FAQ and Interest rates
• Information on Deposit products (Savings Account, Recurring deposit, Term deposit – Features and Interest rates
• NRI services (NRE Account, NRO Account) – Features and Interest rates
• Opening of Insta Accounts (Features /Eligibility, Requirements & FAQ)
• Contacts/Grievance redressal helplines
• Pre approved loan queries (Personal loan, Car loan, Two wheeler loan)
• Digital Banking information
• Download Banking Forms
• Holiday Calendar
• Information on debit card usage
• Information on Lost /Stolen Card