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Contact Centre

Contact Centre

SBI Contact Centre: Available at your service – Anytime, Anywhere 

SBI Contact Centre (i.e. SBI Helpline) serves you a bouquet of services round the clock in your preferred language*

Customers in India can access SBI Contact Centre services from their place of convenience and at their preferred time just by dialling the SBI toll-free Helpline numbers illustrated below:

Sr No Toll Free Number

1

18001234

2

18002100

3

1800112211

4

18004253800

 

*Currently, the Contact Centre serves in 12 languages i.e. Hindi, English, Telugu, Bengali, Tamil, Kannada, Marathi, Malayalam, Odia, Gujarati, Assamese and Punjabi.


S. No. Service Name Available through
IVR Agent
1

ATM Card Blocking

 ✓ ✓
2

Internet Banking User Id. Blocking

 ✓  
3

UPI Blocking

 ✓ ✓
4

Account Balance

 ✓ ✓
5

Last 5 Transactions

 ✓ ✓
6

Account Balance & Last 5 Transactions through SMS

 ✓ ✓
7

Deposit Account Details & Transaction Enquiry

   ✓
8

Loan Account Details, Transaction & EMI Schedule Enquiry

   ✓
9

Account Statement

 ✓  
10

Cheque Book Issuance

 ✓ ✓
11

Cheque Book Dispatch Status

 ✓ ✓
12

TDS details by email

 ✓  
13

Deposit Interest Certificate by email

 ✓  
14

Green PIN Generation

 ✓  
15

ATM Card Reissuance

 ✓ ✓
16

ATM Card Dispatch Status

 ✓ ✓
17

ATM Switch On/Off & Limit Set/Modify

 ✓  
18

Deposit & Loans Products Features

   ✓
19

Home Loan Interest Certificate

 ✓  
20

Education Loan Interest Certificate

 ✓  
21

Interest Rates information

 ✓ ✓
22

Interest Rates through SMS

 ✓  
23

Pension Related Information

   ✓
24

Prepaid Card Related

   ✓
25

YONO Related Queries

   ✓
26

INB Related Queries

   ✓
27

BHIM UPI Related Queries

   ✓
28

Complaint Registration

   ✓
29

Complaint Status

 ✓ ✓
30

Unauthorised Transactions Reporting – Debit Card/INB/UPI

   ✓
31

Income Tax Refund Order information

   ✓
32

Goods & Services Tax information

   ✓
33

FASTAG information

   ✓

Other services through dedicated Toll-free numbers

Sr No Toll Free Number Support provided for
1 1800 1111 09 For unauthorised transaction reporting)
2 1800 1111 01 SBI YONO
3 1800 11 0009 Pensioners
4 1800 11 0001 PMJDY
5 1800 11 0018 SBI FASTag
6 1800 11 2017 GST
7 1800 11 2018 Home Loan
8 1800 425 9760 Income Tax Refund Orders (ITRO)
9 1800 8900 Wealth & Platinum customers
10 1800 1111 03 SBI Doorstep Banking Services

The Contact Centre services can also be availed by calling +91-80-26599990 (toll number). Our overseas customers can make use following International Toll Free Numbers (ITFNs) that serves 20 countries, for details refer below:

Country International Toll Free Number*
Australia 1800-012-473
Bahrain 80-801-724
Belgium 80-076-562
Canada 1866-3284-209
France 800-740-849
Hong Kong 800-932-045
Italy 800-789-407
Japan 006-633-812-439
New Zealand 800-449-909
Oman 80075792
Qatar 00800100157
Russia 810-800-293-010-12
South Africa 0800-982-360
UAE 800-091-190-05
USA 1866-328-4209
*Please do not add Country Code (e.g. +91 or 0091) while dialing the above International Toll Free Numbers
Other customers residing outside India may dial +91-80-26599990 (call rates applicable) to avail services of SBI Contact Centre

Apart from calls, you can also send your queries to the Contact Centre by emails at the following email id. contactcentre@sbi.co.in

Never respond to any email, phone call or SMS, no matter how appealing or official looking, seeking your personal information such as ATM PIN, ATM Card details, Password, User Name, etc. Such communications are sent by fraudsters to trick you into parting with your credentials. State Bank or any of its representative will never ask you to download any third-party application on your Mobile, Tablet, laptop, desktop or any other electronic devices.

Please report immediately on report.phishing@sbi.co.in if you receive any such email/SMS or Phone call.


Last Updated On : Friday, 26-05-2023

Interest Rates

8.50%* p.a.

w.e.f. 17.05.2023

*T&C Apply.

 

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