Customer Service Policies - Customer Care
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Customer Service Policies
A. Policies
- Customer Rights, Grievance Redressal and Compensation Policy 2023 (Version 4)
- Policy on Depositors’ Rights Version 6.0
- Policy on Multi City Cheques (Issuance, Collection & Dishonour) (Version-3.0)
- Policy on Doorstep Banking Services for Individual Customers Version 5.0
B. Grievance Redressal Mechanism
- RBI Master Directions on Internal Ombudsman (IO) 2023
- Internal Ombudsman Scheme 2018
- Reserve Bank Integrated Ombudsman Scheme 2021
If any customer is not satisfied with Bank's resolution, he/she may approach RBI Ombudsman by visiting www.cms.rbi.org.in
Codes for Customer Service
- Fair Lending Practice Codes
- Code of Commitments to Customers (BCSBI CODE)
- Customer Matters
- Code of Bank's Commitment to Micro and Small Enterprises (BCSBI Code)
- Customer Day
Regulatory Disclosure
- Statement of complaints received and disposed during the FY 2023-24
- Statement of complaints received and disposed during the FY 2022-23
- Statement of complaint received and disposed during the FY 2021 - 22
- Statement of complaints received and disposed during the FY 2020-21
- Statement of complaints received and disposed during the FY 2019-20
- Statement of complaints received and disposed during the FY 2018-19
- Statement of complaints received and disposed during the FY 2017-18
- Statement of complaints received and disposed during the FY 2016-17
- Statement of complaints received and disposed during the FY 2015-16
Last Updated On : Friday, 21-03-2025

Interest Rates
2.70% p.a.
less than Rs.10 Cr. w.e.f 15.10.22
3.00% p.a.
Rs.10 Cr. and above w.e.f 15.10.22
2.70% p.a.
Balance below Rs. 10 crs
3.00% p.a.
Balance Rs. 10 crores and above
Customer Care
Limited Time Offers - Unlimited Joy

Criteria
- Features
- Eligibility
- Terms and Conditions

Interest Rates
2.70% p.a.
less than Rs.10 Cr. w.e.f 15.10.22
3.00% p.a.
Rs.10 Cr. and above w.e.f 15.10.22
2.70% p.a.
Balance below Rs. 10 crs
3.00% p.a.
Balance Rs. 10 crores and above