UPI - Customer Care

The different channels for transferring funds using UPI mode of payment through SBI YONO Lite are:

• Transfer through Virtual Payment Address (VPA)
• Account Number and IFSC

Generation of VPA is currently not supported through SBI YONO Lite app

The customer need not register the beneficiary in order to transfer funds through UPI in SBI YONO Lite App

While sending money to beneficiary’s Virtual ID, the beneficiary should mandatorily be registered with UPI but in case of payment through Account number and IFSC, the beneficiary need not be registered for UPI.

Presently, there is a limit of Rs. 1,00,000/- per day through UPI.

UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately. In case if the amount is not reversed, you can raise dispute through SBI YONO Lite app by visiting UPI Transfer>>UPI payment history >> raise dispute against that particular transaction.

No, once the payment is initiated, it cannot be stopped.

You can raise grievance by going to ‘Payment History’ option and select particular transaction and ‘raise dispute’. You can also check status in “Dispute Status” module available under UPI functionality in SBI YONO Lite appहैं।

• Login to SBI YONO Lite App
• Go to UPI Transfer >> UPI Payment History
• Select Date range

Presently, no charges are levied. Any change in this matter will be communicated separately.