YONO REGISTRATION - Customer Care

In case you already have existing Internet Banking (INB) credentials, you can directly register on YONO SBI app using your existing credentials.

In case you do not have any existing Internet Banking (INB) credentials, you can register on YONO SBI app by creating your INB credentials using your ATM card details. In case you do not have active ATM card, please visit the branch after generating Reference Number through mobile App by choosing to ‘Register with account details option

SIM binding functionality integrates SIM number, device id and User ID/MPIN to ensure that YONO SBI app is registered only on a particular device which is having the SIM having registered mobile number in CBS. No other user can simultaneously register for YONO SBI App on that device. (One YONO User & One Mobile Device).

Yes, User with e-SIM can register on YONO SBI App

Yes. But user will have to register again with combination of new SIM, Device ID, and User Id/MPIN.

Customer can re-register on new handset using duplicate SIM. Thereafter, Old device will be automatically de-registered.

MPIN is a 6-digit numeric code which is used to login into the mobile app.

Yes. Explicit consent would be obtained from the customer in order to use MPIN as one of the options for login credentials for the YONO SBI App.

No. MPIN is not mandatory for the user to log-in into YONO SBI App. A user can also login through her/his valid INB credentials.

No. A user with a handset without OS based device lock facility (pass code, pattern lock, biometric verification) would not be able to login and register in the current version of YONO SBI App.

If no security is enabled in the mobile device, user will not be allowed to register for the YONO SBI App. If a user willingly disables device security after the registration process, app will intelligently track device level security and disable app usage.

Yes. A user can change his preference at any time. If he chooses not to use MPIN as a credential for login into the App, he/she can use INB credentials.

Yes. NRI customer with INB credentials can use YONO SBI app to view and transact, provided the registered mobile number is an Indian number. However NRI specific functionalities are not available as of now and will be provided subsequently. At present, customers with non-Indian mobile numbers cannot register on YONO SBI app.