YONO CASH - Customer Care

YONO Cash is a unique feature available in the YONO SBI/YONO Lite App. It enables an account holder to withdraw money instantly from any of the SBI ATMs and most of SBIs Merchant POS terminals or Customer Service Points (CSPs) within India without using any physical card or filling up any physical withdrawal slip

User can use the services to withdraw/obtain cash from any of the channels i.e. ATM, POS terminal or CSP without using ATM/Debit card.

No, the service is available 24x7 throughout the year.

Yes, the customer is required to have a savings bank account or Current Account with State Bank of India. This service is not available for overdraft account.

For withdrawal, the customer is required to provide the Bank the amount he/she wishes to withdraw and select the debit account from the list of available accounts

The customer need not visit the branch for YONO Cash request. Customer can raise YONO Cash request in YONO SBI/YONO lite app.

Yes, YONO Cash request can be cancelled by selecting the specific YONO Cash request from Post-Login-> Home -> YONO Cash -> transactions tab-> select request-> Cancel Request.

At present there are no charges for availing this facility.

No, the customer has to withdraw the whole amount in a single transaction i.e. No partial withdrawals are allowed at present.

The particular YONO Cash request will lapse. However, customer can raise another YONO Cash request at any point of time from YONO SBI app.

The customer has 4 hours to withdraw/obtain the money using YONO Cash reference number

Yes. The limit on various channels are as under:

The limits are applicable across YONO SBI and YONO Lite.